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99% of the time this is caused by one of the following:
1. Your server is out of space. Check to see if your FTP server is full. If so, you'll need to clear some space before you can upload files again.
2. Someone changed your FTP password or read/write permissions without you knowing. Consult your system administrator to check on this.
3. Someone renamed or changed the directory structure on your server that Basecamp set up. If you change the directory structure, or even a single directory name, Basecamp won't know where your files are or where to put the new files.
4. You've exceeded your quota on your FTP server. This isn't necessarily about physical storage space, but about the quota configuration setting. We've seen problems in the past with accounts that had their FTP server misconfigured to only allow a certain amount of transfers during a 30 day period, for example. It's important that you confirm your quota settings with your system administrator or your web host.
5. You've "hardened" or locked down your S/FTP server with a Firewall to only allow connections from certain IP addresses. If you want to let Basecamp through, you'll need to open ports 21 and 5000-5500 (or port 22 for SFTP) for 72.32.62.98 and 72.3.156.114. These IP addresses may change in the future, so if you have problems be sure to check back and update your firewall accordingly.
6. You have a mal/spyware box, like a Cymphonix, that scans outgoing requests and identifies file uploads to Basecamp as false positives. To open up, add the IP range 72.32.62.98 and your site URL to the white list on the box.
Yes. If you use Basecamp file storage you can upload files 100MB or less. If you use your own FTP server to store the files you can upload files 10MB or less.
If you want to edit a file, you'll need to download it and make changes locally. Then you can upload the new version of the file.
Basecamp offers simple file versioning (see below), but it does not offer formal check-in/check-out features.
If you have a paid Basecamp account you can upload multiple versions of the same file and keep them grouped together inside the "Files" tab.
To upload a new version of an existing file, click on the "Files" tab.
Now click the "Upload a new version" link below the latest version (the one at the top with the big icon).
When you upload a new version the newest version will appear at the top with a large icon and the previous versions will be listed below with small icons.
If you upload a new version with the exact same name (as displayed above in the example) we will append the actual file name with an extra character so you don't overwrite the original file.
Note: This only works within the "Files" tab. Files attached to messages and comments do not work with the versioning system.
Private files can be seen by members of your team (including contractors) but can NOT be viewed by your clients. Clients will see no reference to the files. This allows you to share sensitive or not-yet-finalized information internally without worrying about clients accessing these entries.
To make a new file private, click on the "Files" tab and click the "Upload a file" link.
Then select the file you want to upload and check the box next to "Make this file private."
You can also take an existing public file and make it private. Go the "Files" tab, find the file you want to make private, and click the "Edit" link.
Then check the box next to "Make this file private.""
No. Files uploaded to the old FTP server will continue to point to the old FTP server. All files uploaded after you've changed your settings will point to the new server. If people still need to access an older file, you should just upload the file again. It will link to the new server.
NOTE: If you use the included Basecamp file storage with your account you'll never have to worry about moving servers or remapping.
At this time, Basecamp only allows you to attach a file to a message or comment. You can not attach a file to a to-do item/list or milestone.
It depends on your plan. You can view the amount of disk space you have remaining on your account by clicking on the "Files" tab.
Then look at the "Disk space" section in the right sidebar.
If you need more file space than your current plan allows, you'll need to upgrade to the next plan level. You can not buy extra space separately. The account owner can upgrade your account by clicking the "Account" tab on the Dashboard and then selecting the appropriate plan in the chart (upgrade instructions).
Note: If you don't want to upgrade but you need more space, consider deleting files you don't need anymore.
If you use Basecamp file storage (and not your own FTP server for storage), you can upload multiple files at the same time. After you've selected your first file, just click the "Add another file" link to select another file.
This happens if you are trying to upload a file that isn't really a file. For example, Apple Keynote and Pages files aren't actually files (they are folders that look like files). You'll need to zip these file/folders first before you can upload them.
If your server path is correct but not working, it's probably too long. Basecamp usually doesn't need the entire path (and providing it can throw Basecamp off and result in an error).
For example, if your full Server Path is...
/home/virtual/mysite.com/var/www/html/basecamp/...and Basecamp keeps giving you a path error, try shortening the path one directory at a time — starting from the shortest version of the path. So, instead of your full path try:
/basecamp//html/basecamp//www/html/basecamp//var/www/html/basecamp//mysite.com/var/www/html/basecamp/...and so on.
Usually the shortest path is the right one.
If you can't find answers here or in the forums, you can always submit a support request via email